1. Eligibility

The Student confirms that all registration information provided is accurate and complete.

Students under the age of 18 must have the consent of a parent or legal guardian.

2. Platform Services

The Platform provides access to online English language lessons with independent tutors.

The Platform is not the employer of any Tutor.

3. Student Responsibilities

The Student agrees to:

• Provide accurate account information.
• Attend lessons on time.
• Behave respectfully toward Tutors and other users.
• Maintain a suitable internet connection and learning environment.
• Follow all Platform policies.

4. Booking Lessons

All lesson bookings, cancellations, rescheduling, communication, and payments must be completed through the Platform.

The Student shall not arrange private lessons or make direct payments to Tutors outside the Platform.

5. Payments

All lesson fees shall be paid through the Platform using the available payment methods.

The Platform reserves the right to update prices, promotions, and subscription plans.

6. Cancellation Policy

The Student may cancel or reschedule a lesson free of charge up to 24 hours before the scheduled lesson.

If the Student cancels less than 24 hours before the lesson, the lesson may be considered completed and no refund will be issued unless otherwise approved by the Platform.

7. Student No-Show

A Student who fails to join the lesson within 15 minutes of the scheduled start time without prior notice shall be considered a No-Show.

The lesson will be marked as completed and no refund shall be issued unless the Platform determines otherwise.

8. Tutor No-Show

If the Tutor fails to attend the lesson without prior notice, the Student shall receive either:

• A full refund; or
• Lesson credit for future bookings,

as determined by the Platform.

9. Technical Issues

If technical issues beyond the reasonable control of either party interrupt the lesson, the Platform may determine whether the lesson should be rescheduled, refunded, partially credited, or considered completed.

10. Code of Conduct

The Student agrees not to:

• Use offensive, abusive, discriminatory, or inappropriate language.
• Record lessons without permission.
• Share Platform content unlawfully.
• Harass Tutors or other users.

Violation of this section may result in suspension or termination of the Student's account.

11. Privacy

The Platform will process personal information in accordance with its Privacy Policy.

The Student agrees not to disclose confidential information obtained through the Platform.

12. Platform Authority

The Platform reserves the exclusive right to investigate and resolve disputes relating to lessons, attendance, payments, technical issues, or violations of this Agreement.

The Platform's decision shall be final.

13. Termination

The Platform may suspend or permanently terminate the Student's account in cases including:

• Fraudulent activity.
• Abuse of Tutors or Platform staff.
• Attempting to bypass the Platform payment system.
• Repeated violations of Platform policies.

14. Electronic Acceptance

By clicking “I Agree”, the Student / Parents confirms that they have read, understood, and accepted this Agreement, and that electronic acceptance has the same legal effect as a handwritten signature.